Once in a while a shipment of books can be damaged upon opening at the FBA Fulfilment Center, by an over zealous box cutter or knofe.
This has happened to me twice since last August.
While I suffered no financial loss. Amazon paid me the full value of both books, Amazon are very honest about damages at their end of the transaction.
Now when completing a box of new stock I top off the piles of books with a strip of corrugated cardboard.
I use old delivery boxes for a supply of card strips. One box can be torn into several strips for several shipments.
I complete my packing as normal with the FBA shipment paperwork and then as I close the box I lay the corrugated card over the books but under where the taped seam of the lid will be.
This means that when the box is opened with a sharp blade, the corrugated card will take the brunt of any damage and not the covers of the books beneath.
Since employing this tactic, I have not lost a book to accidental cutting. Better for me in that I have one more happy customer and better for Amazon in that they are not having to pay me for accidental damage.
This has happened to me twice since last August.
While I suffered no financial loss. Amazon paid me the full value of both books, Amazon are very honest about damages at their end of the transaction.
Now when completing a box of new stock I top off the piles of books with a strip of corrugated cardboard.
I use old delivery boxes for a supply of card strips. One box can be torn into several strips for several shipments.
I complete my packing as normal with the FBA shipment paperwork and then as I close the box I lay the corrugated card over the books but under where the taped seam of the lid will be.
This means that when the box is opened with a sharp blade, the corrugated card will take the brunt of any damage and not the covers of the books beneath.
Since employing this tactic, I have not lost a book to accidental cutting. Better for me in that I have one more happy customer and better for Amazon in that they are not having to pay me for accidental damage.
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